Shipping & Returns
The Fog Group currently ships solely within the United States.
Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.
Please note that tracking information will only be updated online one (1) business day after your order has been shipped.
Duties and Taxes
Sales taxes will be charged at the applicable federal and state rates of the state to which the order is being shipped. You will not be subject to any duties upon delivery.
Shipping Costs and Delivery Times
Please allow us up to 2 business days to process your order.
Standard: $10 (5-7 business days)
Express: $15 (2-3 business days)
Our Return Policy
To return a purchase, your items must meet the following conditions:
- Be returned within 14 days of your delivery date
- Be in its original, unused, and unaltered condition
- Be returned with original packaging
Please note that Final Sale items are not eligible for a return.
The Fog Group reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
How to Initiate a Return
The Fog Group processes returns electronically. Request a return by accessing your Fog account Order History.
Your returned item must arrive at The Fog Group no later than 28 days after your delivery date. Please note, return label must be requested within 14 days of receiving your order. We recommend that you ship your return within one week of receiving your return label to ensure that it arrives at The Fog Group within the desired time.
Access your account’s Order History page to request a prepaid return label. Return instructions will be included.
We are unable to offer exchanges at this time, however we do accept returns. We ask that you return the original product for a refund and proceed to place a new order for the appropriate item.
A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.
Please note that original shipping fees are not refundable.